MISCELLANEOUS FAQS

    Do you have a size chart?

    If you are unsure of a size, please inquire at info@robertgraham.us.

    Where can I find a store near me that carries your products?

    Searching for a store near you that sells our products is easy, just go to our Store Locator page.

    Can you tell me when new products or special promotions are announced?

    Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements.

    What is the Address Book and how do I use it?

    Being a registered user offers you faster checkout since you won’t have to re-enter your credit card or shipping and billing information. When you place an order that information will be filled in automatically. Also, registering makes gift giving simple. Your family and friends’ information can be saved in your Address Book, so you avoid typing in their information each time you send a gift.

    Are the products on the website the same as in the stores?

    Yes. Although our website may have a different assortment than a store in your area, the products are the same. To find a store in your area, visit our Store Locator page.

    I bought your product on eBay, is it authentic?

    We have been getting complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To ensure you’re not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

    Is my personal and credit card information safe on your website?

    Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

    What is your privacy policy?

    We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.

    If any of your concerns or questions are not answered in the above, please feel free to contact us at info@robertgraham.us