Order FAQs

Questions? Please direct all Customer Service needs to RGInfo@robertgraham.us or 1 (866) 928-6248

Monday – Friday, 9AM-6PM EST

Closed on National Holidays

ORDER STATUS

WHERE CAN I FIND THE STATUS OF MY ORDER?

You can find the status and view your order history on the My Account page, under My Orders.

HOW DO I CHANGE OR CANCEL AN ORDER?

Please contact Customer Service at RGInfo@robertgraham.us or 1 (866) 928-6248 as soon as possible. We will make every effort to accommodate your request, but cannot cancel or change an order once it has entered the shipping process.

REGISTRATION & SECURITY

HOW DO I CREATE A ROBERT GRAHAM ACCOUNT?

To create your account, Click here and enter your email and desired password.

WHY SHOULD I CREATE A ROBERT GRAHAM ACCOUNT?

• Track Orders: See shipping updates and order history

• Manage your Collector’s Club membership 

•Email Offers: We’ll send you news about our latest styles, sales and exclusive online offers

IS MY PERSONAL AND CREDIT CARD INFORMATION SAFE ON YOUR WEBSITE?

Yes. We’ve taken several steps to ensure all information received is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data in an encrypted format.

WHAT IS YOUR PRIVACY POLICY?

We will never share your email or personal information. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy contact us at RGInfo@robertgraham.us

SALES TAX

HOW IS SALES TAX CALCULATED?

Applicable sales tax will be included on all orders based on shipping address.

PROMO CODES

PLEASE BE ADVISED:

• Only one promo code may be used per order

• Sometimes certain items are excluded from promos. Exceptions will be noted on product detail pages and again during checkout.