YOUR FAQs. ANSWERED HERE.

For additional questions, email rgguild@robertgraham.us

What is The RG Guild?

The RG Guild is a loyalty program that gives you rewards for living the RG Good Life. Level up and earn points to redeem for discounts and unlock new perks at each rising level. This Robert Graham loyalty program was re-launched in October 2024 to serve our Collectors better.

How do I Join or Log in?

Sign-up by creating an account here. Already have an account? Log-in to check your RG Guild status.

How will you recognize that I am an RG Guild Member when I shop on Robertgraham.us or an RG-Owned Store in the U.S.?

We will identify you as an esteemed Guild member through your email address you used to sign up. We recommend using one consistent email to place orders.  We will use this singular email as your identifier both in store and on the website.

What if I shop for Robert Graham at an authorized 3rd party retailer (e.g. Nordstrom, Bloomingdales, Saks)?

Purchases made at authorized* partners (Bloomingdales, Neiman’s and Saks + Specialty Stores will need to be uploaded for points at Robertgraham.us). To upload your receipts please click here and go to ‘Ways to Earn’.
$1 spent at these authorized partners = 1 point in the Guild.
Non-authorized retailers include, but are not limited to, eBay, Mercari, Poshmark, Facebook marketplace and any other 3rd party resellers. If you are uncertain if your purchase was made at an authorized RG retailer, please email rgguild@robertgraham.us.


LEVELS

How are levels determined?

Levels are determined based on the amount spent and maintained in a rolling 12-month period on RobertGraham.us, and Robert Graham Full Price and Robert Graham Outlet Stores in the U.S. If your spend is high enough to qualify you for a new level, your new level status will take effect immediately when minimum spend for the applicable level is met. Currently, there are (4) four Levels:

Level 1: $0- $499

Level 2: $500-$1499

Level 3: $1500-$3499

Level 4: $3500+

How do I maintain status in my Level?

To continue enjoying all the perks of your current level, simply meet the spend threshold associated with it over a 12-month period. If the threshold isn’t met, you’ll still be able to enjoy the benefits of the level below, ensuring you remain a valued member of our program.

POINTS

How do I earn points?

You can earn points for your birthday, your Guild anniversary (i.e. the date you joined), and Bonus Point days. The latter are marketing event dates decided solely at the discretion of Robert Graham. You can also earn points by referring a friend to the brand. Please click here and go to ‘Refer a Friend’.

How much is each dollar spent worth?

$1 Spent = 1 Point Earned. A dollar earned is equivalent in all channels.

Do my points expire?

Collectors must use their points within 365 days of receiving them to fully enjoy the rewards of our program. Points expire after one year of inactivity. This means that if no purchases are made or points are not earned on any activities, the points in the account will expire.

Total Spend History:

While points are used for rewards, your total spend keeps growing over time. This helps you work toward special opportunities, like reaching $50,000 in total spend for a naming opportunity. We deeply value our long-time collectors and the incredible contributions you've made to the brand over the last 25 years. Your loyalty has helped shape Robert Graham into what it is today. Want to know your total spend? Just ask, and we’ll gladly provide that info via rgguild@robertgraham.us or your favorite store.

Can I transfer my points to another Guild Member?

Points are not transferable at any time.

How do I redeem my points for discounts on my next RG purchase?

Please click here to see the redemption options for points. You may only redeem one reward per transaction.

What happens to my points if I return some or all of the items in my order?

Rewards are applied to an order as a “discount”. If some items are returned from an order that had a reward discount applied, your refund will be calculated based on the discounted amount paid for each item.

If all items are returned for a refund from an order that had a reward discount applied, the points used for the reward discount will be returned to your total points balance once the return has been processed. Reward discounts are not reactivated when an order is returned.

Where can I track my points, rewards, and level information?

The 'RG Guild Account' page is your hub for the most up-to-date information. Login to see where you stand.

REWARDS

Do my rewards expire?

Points expire one (1) year from the day they were earned. Once points are converted to a Reward, you'll have 30 days to apply on any order. 

Can I use multiple rewards at checkout?

Only one code can be used per order. Rewards cannot be combined with any other offers, discounts or additional rewards unless otherwise communicated.

Can I gift my reward to another Guild Member?

Rewards are not transferable at any time.

How do I receive my birthday points?

We'll send you an email with your Birthday points on your special day! Your Birthday Gift is valid for 12 months and will reflect your level status on the day it was issued.

When are bonus point days?

It's a surprise for select levels in the program — and an easy opportunity to earn big.

Can I reverse my reward?

Once points have been converted to a Reward, the action cannot be reversed. The Reward will remain in your account to use for 30 days from the time it is issued.

Where can I find my reward?

Your code will be emailed to you every time you redeem your points. You should also be able to find your code under your ‘Rewards History’ in case you can’t locate it in your email.

Any points available to convert to a reward will be visible at checkout when you log in to your account.

How do I opt-out of The RG Guild?

To opt-out of the Program, email rgguild@robertgraham.us and request opt out for the RG Guild Community.