Questions? Please direct all Customer Service needs to RGInfo@robertgraham.us or 1 (866) 928-6248
Please Note: Due to pandemic-related shipping challenges, orders will be processed in 7-12 business days. Please expect shipping delays on all orders due to COVID-19.
WHAT ARE MY SHIPPING OPTIONS?
Robertgraham.us offers FREE FEDEX GROUND SHIPPING on all U.S. Orders
Robertgraham.us orders received by 12PM EST ship the next business day, which is Monday through Friday, excluding weekends and the following U.S. holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Orders are shipped via FedEx with the following options. For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
FEDEX GROUND* (FREE for all U.S. orders)
Order is delivered within 5-7 business days after processing, pending availability and credit card verification.
FEDEX INTERNATIONAL PRIORITY*
*For International orders only. Order will ship within 2-3 business days and be delivered 1-3 business days later. This is the typical delivery time to major cities, but delivery time may vary based on country.
DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
CAN I SHIP INTERNATIONALLY?
Yes, Robert Graham ships internationally. Some restrictions may apply.
Please note: Shipments outside of the U.S. are subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. If an order is placed on www.robertgraham.us and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. We have made every effort to minimize our international shipping charges. We only charge our cost for these services. Also, we are required by law to disclose the full value of the package contents and cannot alter this value.
SHIPMENT AND ORDER TRACKING
WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?
All orders submitted by 12PM EST, ship the next business day. Orders placed after 12PM EST, will be processed the next business day. All shipments will leave our warehouse within one business day. You will receive an email confirmation when your order has shipped with estimated delivery time. Please note that estimated shipping is based on business days only, excluding weekends and holidays.
WHAT IS THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?
WHAT’S THE DIFFERENCE BETWEEN “ORDER DATE” AND “SHIP DATE”?
On most websites, “Order Date” and “Ship Date” are not the same. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
For example, if you place an order on Friday after 12PM EST, your package will not ship until after the weekend, on the next business day.