Questions? Please direct all returns and exchanges needs to Returns@robertgraham.us or 1 (866) 928-6248
WHAT IS YOUR RETURN POLICY?
Unwashed, unworn, unused or defective merchandise accompanied by an original sales receipt may be returned within 21 days of date of delivery for full refund in original form of payment.
Email firstname.lastname@example.org with your order number and the items you wish to return to retrieve your pre-paid FedEx return label and RMA (Return Merchandise Authorization) number. If item was purchased at robertgraham.us it must be mailed back within 21 days of the delivery date and must be accompanied by your unique RMA.
• Package your return item in the manufacturer's product box and Robert Graham packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
•You will receive an email confirmation when your refund is processed containing details of your return shipment, as well as information about your refund. Please note that returns can take up to 30 days.
• Final-sale and Pop-Up merchandise cannot be exchanged or returned at any time.
Robert Graham Full Price Store Returns:
If item was purchased at a Robert Graham Full Price Store, it must be returned to that location within 21 days of the purchase date and must be accompanied by an original receipt.
• Please bring your receipt, as well as the credit card you used to place your order.
• You will either receive a store credit or a refund in the form of original payment.
•Merchandise purchased from other retailers, department stores or specialty stores must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
• Outlet-store merchandise can only be exchanged at a Robert Graham Outlet Store location within 21 days of purchase date and must be accompanied by an original receipt.
**PLEASE NOTE: No returns or exchanges will be accepted on Face Masks, Swimwear, Intimates and Fragrance. All footwear must be returned with original packaging in original condition. Merchandise marked as FINAL sale cannot be returned or exchanged. Robert Graham reserves the right to refuse return of any merchandise that does not meet the above requirements.
GIFT RETURNS & EXCHANGES
Merchandise received as a gift that was purchased on robertgraham.us may be returned for a full refund to the original form of payment. You may also exchange merchandise for a Robert Graham credit provided that we have proof of purchase.
REFUNDS & CREDITS
HOW ARE CREDITS HANDLED?
All qualifying refunds will be credited to your original payment method. Returned and exchanged items must be returned new and unused with all original garment tags still attached.
WHEN WILL MY CREDIT CARD BE REFUNDED?
Once your package has been received, your refund or exchange will be processed within 3-5 business days.
The refund may not show up until your credit card’s next monthly billing cycle. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.