Returns & Exchanges
BUY WITH CONFIDENCE. RETURN WITH EASE.
We want you to be 100% satisfied with your purchase from Robert Graham.
Return your robertgraham.us purchase online or at any Robert Graham Full Price Store.
WHAT IS YOUR RETURN POLICY?
Holiday Extended Return Period: We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange if return is accompanied by an original sales receipt. Un-washed, unworn, unused or defective merchandise with tags accompanied by an original sales receipt may be returned for qualifying purchases made between Friday November 1, 2024, and Tuesday December 24th, 2024, items are eligible for return until Friday January 17, 2025.
Unwashed, unworn, unused or defective merchandise with tags accompanied by an original sales receipt may be returned within 30 days of date of the purchase date* for full refund in original form of payment. You can return your robertgraham.us purchase at any Robert Graham Full Price Store.
**PLEASE NOTE: No returns or exchanges will be accepted on Final-sale and Pop-Up merchandise, Swimwear, Intimates, Fragrance, Gift Cards, merchandise with the tags removed, and merchandise purchased through RG's Pre-Loved Marketplace powered by Treet. All footwear must be returned with original packaging in original condition. Merchandise marked as FINAL sale cannot be returned or exchanged. Robert Graham reserves the right to refuse return of any merchandise that does not meet the above requirements.
If item was purchased at robertgraham.us it must be mailed back within 30 days of the delivery date using the pre-paid UPS return label provided at the end of the return process, and must be accompanied by your unique RMA.
Online Returns:
START YOUR RETURN: Please click HERE to start the return process. You will be prompted at every step with directions.
For international orders: In addition to the return process, a commercial invoice will need to be completed along with a return label when returning your item(s) back to us**. Please return the items to the below address:
Robert Graham Designs
Creative Logistics Service
773 Cranbury So. River Rg. #100
Monroe Township, NJ 08831
** Please note: you may have additional expenses including customs duty, taxes & shipping that are specific to your country.
- Package your return item in the manufacturer's product box and Robert Graham packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
- You will receive an email confirmation when your refund is processed. Please note that returns can take up to 30 days to be processed.
- You may also return applicable* merchandise in any Robert Graham Full Price Store with the original receipt. For a list of Robert Graham Full Price Stores please click HERE.
Robert Graham Full Price Store Returns:
If item was purchased at a Robert Graham Full Price Store, it must be returned to any Robert Graham Full Price Store location within 30 days of the purchase date and must be accompanied by an original receipt.
- Please bring your receipt, as well as the credit card you used to place your order.
- You will either receive a store credit or a refund in the form of original payment.
- Merchandise purchased from other retailers, department stores or specialty stores must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
- Outlet-store merchandise can only be exchanged at a Robert Graham Outlet Store location within 30 days of purchase date and must be accompanied by an original receipt.
GIFT RETURNS & EXCHANGES
Merchandise received as a gift that was purchased on robertgraham.us may be returned for a full refund to the original form of payment. You may also exchange merchandise for a Robert Graham credit provided that we have proof of purchase.
REFUNDS & CREDITS
HOW ARE CREDITS HANDLED?
We will issue a refund to your original form of payment for any outstanding balance after your return is received.
WHEN WILL MY CREDIT CARD BE REFUNDED?
Once your package has been received, your refund or exchange will be processed within 30 business days.
The refund may not show up until your credit card’s next monthly billing cycle. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.