Call us with any questions regarding your online orders Monday – Friday,
between 9:00 AM and 6:00 PM ET. Closed on Federal Holidays.
By phone: 1.855.214.3350
By email: firstname.lastname@example.org
Where can I find the status of my order?
You can find the status of a particular order and view your order history on the My Account page. Log In and click on My Orders.
How do I change or cancel an order?
If for any reason you would like to change or cancel your order, please contact our Customer Service Department at email@example.com as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
What is a pre-order item and when can I expect to receive my order?
Pre-order is a great way to reserve merchandise before it is available, ensuring you don’t miss out on your size or style! Your card will not be charged until the item has shipped.Once the pre-ordered item arrives at our Robert Graham warehouse, we will ship directly to you. You will receive a shipping confirmation email with a tracking number included. Please contact Customer Service with any questions regarding pre-orders. We are available Monday through Friday, 9:00am- 6:00pm ET at 1-844-747-3757 or by email at firstname.lastname@example.org
REGISTRATION & SECURITY
HOW DO I CREATE A ROBERT GRAHAM ACCOUNT?
Creating a Robert Graham account optimizes the benefits of our ecommerce site. To create your account, Click here and enter your email and desired password. Your email will serve as your account username.
WHY SHOULD I CREATE A ROBERT GRAHAM ACCOUNT?
♦ Faster Checkout: Super fast and easy checkout process since all of your info is already saved.
♦ Address Book: Save shipping addresses for yourself, your friends and your family in your personal address book
♦ Track Orders: See shipping updates and order history with just a few clicks.
♦ Manage your Collector’s Club membership
♦ Email Offers: We’ll send you news about our latest styles, sales and exclusive online offers.
IS MY PERSONAL AND CREDIT CARD INFORMATION SAFE ON YOUR WEBSITE?
Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
IS ORDERING OVER THE INTERNET SECURE?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
ARE THE PRODUCTS ON THE WEBSITE THE SAME AS IN THE STORES?
Yes. Although our website may have a different assortment than a store in your area, the products are the same. To find a store in your area, please visit our Store Locator.
I BOUGHT YOUR PRODUCT ON EBAY, IS IT AUTHENTIC?
We have been getting complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To ensure you’re not buying a counterfeit product, we suggest you shop on our website, our Robert Graham retail and outlet stores, or from one of our authorized retailers.
WHAT IS THE ADDRESS BOOK AND HOW DO I USE IT?
Being a registered user offers you faster checkout since you won’t have to re-enter your shipping and billing information. When you place an order that information will be filled in automatically. Also, registering makes gift giving simple. Your family and friends information can be saved in your Address Book, so you avoid typing in their information each time you send a gift.
HOW CAN I SIGN UP FOR ROBERT GRAHAM EMAILS?
Don’t miss out on new arrivals and special promotions offered through our Robert Graham emails! To sign up, enter your email in the top right corner of our website and click ‘Sign Up”. You can unsubscribe from Robert Graham emails at any time by clicking ‘unsubscribe’ at the bottom of one of our emails.
WHAT ARE MY PAYMENT OPTIONS?
♦ American Express
♦ Amazon Payments
♦ Robert Graham E-Gift Card
♦ Robert Graham Gift Card
** Please note we do not accept CODs, personal checks or money orders.
HOW IS SALES TAX CALCULATED?
Applicable sales tax will be included on all orders based on shipping address. Sales tax amount is estimated until order has shipped and shipping confirmation has been sent. We do not charge sales tax on the purchase of Gift Cards; however, items paid for with Gift Cards or E-Gift Cards will be taxed. The state and local governments require that we charge tax for items shipped to any state where Robert Graham has a physical presence.